Cancellation Policy

Cancellation policy update *Pay Monthly & Package Clients* All Sessions are to be used on a monthly basis, missed sessions are not carried over unless discussed or pre-arranged. You pay for number of days you can commit to per month. As long as sessions are cancelled with at least 3 hours notice it can be moved to another point within the 4-week period from the day of the missed session without losing the session. If the session is cancelled within the 3 hours of the session you risk losing the session. Client agreement - I agree to give 3 hours notice for cancellation of sessions. I understand that if 3 hours' notice is not given, the fee for that session may still stand. •If cancellation is made later than the 3-hour window or if cancellations are consecutive I must complete a cancellation form to not lose sessions booked and to freeze sessions. •I understand that if I receive credit for a missed session, the credit must be used within 90 days of the missed session or it will be waived. • I understand that payments are non-refundable and cannot be cancelled. However, sessions may be suspended at the discretion of Jer for a maximum of 3 months from the start date. The remaining sessions can also be transferred or sold to another client.

Contact Details

• Anytime Fitness Stroud, Stroud, UK